KB Star Banking Enhances Convenience for Foreign Customers with Indonesian Language Service

KB Kookmin Bank has enhanced its multilingual support by adding Indonesian language service to its flagship platform, KB Star Banking. The implementation of the Indonesian language service is expected to be a significant step for KB Kookmin Bank in expanding its global financial services.

Expansion of Multilingual Services

KB Kookmin Bank currently provides multilingual services in 9 languages. With the addition of Indonesian, the bank now offers services in a total of 10 languages. This reflects KB Kookmin Bank's efforts to support foreign residents in Korea by providing them with more convenient access to financial services. This addition of Indonesian language service is expected to make it easier for Indonesian foreign workers and residents to utilize financial services.

Indonesian Language Service Content

With the implementation of this service, Indonesian-speaking customers can utilize features such as △account and transaction history inquiry △exchange rate inquiry △overseas foreign exchange bank designation application △and overseas remittance menu in Indonesian. In particular, the overseas remittance function can be conveniently used 24/7 via mobile without visiting a branch, providing great convenience to Indonesian customers. This minimizes inconveniences encountered by Indonesian workers when remitting money to their families.

Expanded Support for Foreign Customers

KB Kookmin Bank operates 8 foreign worker-dedicated foreign exchange remittance centers and ensures availability even on weekends. Furthermore, since June of this year, foreign customers without prior transaction history can also conduct various financial transactions non-face-to-face through KB Star Banking, including △opening deposit accounts △joining KB Star Banking △and issuing KB Kookmin Certificates. These changes demonstrate KB Kookmin Bank's commitment to enhancing financial services for foreign customers through both face-to-face and non-face-to-face channels.

Expansion of Global Financial Services

The addition of Indonesian language service is expected to play a crucial role in KB Kookmin Bank's expansion of global financial services. By enabling easier access to financial services for Indonesian foreign workers and residents in Korea, KB Kookmin Bank can further strengthen its global customer base. This will also greatly contribute to KB Kookmin Bank establishing itself as a trustworthy financial partner for customers of various nationalities in Korea.

Future Plans

KB Kookmin Bank plans to continuously expand its diverse services for global customers in the future. This will include supporting foreign workers and residents in accessing financial services more easily. Furthermore, by providing financial services in various languages, the bank aims to enhance the convenience of global customers and make their lives in Korea more comfortable.
The addition of Indonesian language service is a significant step for KB Kookmin Bank in expanding its global financial services. It is expected to further strengthen KB Kookmin Bank's global customer base by enabling easier access to financial services for foreign workers and residents in Korea.

※ This article is a neatly organized version based on the company's press release.